RETURN POLICY
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the www.belita-vitex.co.za (the “Service”). Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
Return Policy Returns/Refunds and exchanges
– Under no circumstances will products that have been OPENED, or USED be accepted for return or credit, it being your responsibility to inspect the products immediately upon delivery (and most importantly prior to the use of the products).
– Strictly no refunds or exchanges on sale items.
– It is the responsibility of the client/stockist to check their order once received and to report any damages to goods within 24hours of receiving their order. An email must be sent to info@belita-vitex.co.za stating the order number, date received and reason for the return/exchange.
– If damaged goods are received and are reported within 24hours of being received, www.belita-vitex.co.za will exchange the product for the exact same product if it is still in stock. Should www.belita-vitex.co.za no longer stock the product, the client will have the option to either receive a full refund or a voucher to the value of their purchase. – Strictly no refunds on orders where the product and its packaging are in good condition.
SHIPPING
Where do you ship?
We ship anywhere in South Africa.
How long does shipping take?
We make use of a third party courier service based in Sandton, Johannesburg, South Africa, therefore shipping is dependent on your area.
Has my order already been shipped? All orders being shipped within South Africa, are shipped within 3-5 business days.
Once your order status is changed to “completed” your order has been shipped. How are shipping fees calculated?
Shipping fees are calculated based on the area being shipped to. Please note these fees are decided upon by the third part courier service we make use of and may be subject to change.